Cooper Consulting

What drives us? It’s not about the technology!



  • Creating positive change for all
  • Saving real dollars for all
  • Creating more efficient processes for our customers
  • Removing manual, expensive processes

One great example that hits all of the above notes is a recent project for one of the largest Texas state agencies, Texas Workforce Commission (TWC).

On the Benefits Electronic Correspondence Project we digitized a process that generated five (5!) separate pieces of manual mail (envelope, stamp, inserts, handling, returns) at the start point of each interaction with their clients. Even more manual mail is generated at ongoing points in their interactions with their clients.

We collaborated with the agency to digitize access to all of these communications – and removed the cost of manual mail in the process!

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Millions of dollars of expenditures no longer required all while providing significantly better long-term access to these communications for both the agency’s internal staff and clients.

The dog can’t eat the mail. The postal service can’t lose or misdeliver it. It can’t be misplaced by the client or stolen from their mailboxes. Their email address is all we need.

The final benefit is that the client and agency personnel are all looking at the same versions of the documents when a call to or from the agency is required.

A huge win for everyone. In fact, this project was recently nominated for a “Best of Texas 2016” Award!

 




Below are a few of the industry leaders we have worked with.

Abilene ISD, Austin ISD, AnsaldoSTS, Austin Energy, Texas CPA
Texas Fifth Wall, DADS, Heatwave Interactive, Double Line Partners, Region 13
HHSC, RRC, City of San Marcos, Texas Secretary of State, TCEQ
TEA, Bord of Nursing, Texas Higher Education Coordinating Board, TPWD, TWC
TXDOT, Texas water Development Board