Cooper Consulting

We usually use this space to talk about the great ways our customers are improving the lives of citizens via the projects we help them execute. We thought we’d use the space this time to “toot our own horns” and recognize all that our team has accomplished in the 30 years we have been in business.

The following is a very recent success story – actually the words are our customer’s:

These past few weeks have been a whirlwind and time has gotten away from me. I wanted to take this time to thank you for all your hard work, dedication, and flexibility on the CRM Help Desk rollout. It has not been an easy road and we are all learning together at different speeds.

The … team recognizes the significant lift you accomplished on the Help Desk and standing up the CRM environments. Despite the one million questions, concerns, fears, “what about…”, and “let’s try it this way” – you all managed to get 14 help desk sites built, agents online, training conducted, and almost 700k tickets migrated.

That is no small feat and your work deserves recognition and words of gratitude.

We have working help desks, people can see their closed tickets, and everyone is able to do their day-to-day job functions in the help desk. We know the other items requested from the Help Desk users have plans being laid and will be available soon.

As we continue this partnership – I know we will only get better over time. Thank you for walking along side of us and sometimes trying to drag us to the point we need to be in the project. We enjoy working with you and we are excited to see the future of the CRM and seeing the CRM dream come to fruition.

As pleased as we are with those words, here at Cooper, we solve all kinds of business problems with process improvements, automated systems, and new ways of thinking about old problems. For 30 years we have been providing all of the following services as a prime vendor:

• Providing turn-key custom software development and implementation including legacy migrations
• Digital Transformations that recognize the customer journey
• COTS implementations including: architecture, data conversions, interface development, strategy
• DevOps – delivery of production maintenance and support
• Modeling business processes and conducting assessments
• Affecting Cultural Change through structured processes and communication
• Staff Augmentation

We have a focus on simplicity and success:

• We innovate at the speed of technology but respect your ability to adjust to change
• We’ve primed more than 30 DBITS projects (see matrix below for a sampling of the more recent projects)
• We are easy to do business with – small enough to pivot with you but large enough to handle big jobs
• We’ve earned the DBITS and ITSAC contract vehicles since their inception:
  1. – Rank an average of #10 Vendor (total sales) since 2009
  2. – Four-time awardee for each of these DIR contract vehicles
  3. – All categories of DBITS
  4. – All categories of ITSAC

Cooper is proud to have provided services to a broad variety of public and private sector entities.

For Fiscal Years 2010 through 2023 Cooper has approximately $66 million in sales for ITSAC and DBITS, across 33 customers of types: State Agency, Local Government, Higher Ed, K—12, and Out of State. Cooper is ranked #13 of 429 vendors with sales on one or both of those contract vehicles. Our customers have included 19 state agencies, 9 local government entities, and three who have never executed a DIR contract with any other vendor.

For ITSAC FY10-FY23, Cooper is ranked #21 of 317 vendors; for DBITS Cooper is #5 of 171. Since the execution of ITSAC DIR-CPO-4523 (October 2020) our placements have increased by 150% each of the first two years (20 placements in FY2021 and 50 in FY2022). We had a total of 65 placements during Fiscal Year 2023.

While overall ITSAC Local Government purchases for FY2023 (all Vendors included) was 11% ($44.6M of the entire $388.3M in spend), Cooper had 67% of our FY2023 ITSAC sales from Local Government entities.

Several of our customers have decided to partner with Cooper to provide a large portion of their ITSAC and DBITS services: during fiscal year 2023 Cooper provided 73% of Bexar County ITSAC, 64% of Dallas County ITSAC, and 100% of the ITSAC services for the City of O’Fallon, Missouri. For FY2023 Cooper provided 100% of DBITS services for DFPS, 84% of DBITS services for Travis County, 82% for Texas HHSC, and 54% for TJJD.

Below are a few of the mission-driven organizations we have worked with.