Cooper Consulting’s business consulting services help organizations improve their performance through the analysis of existing processes and systems-related issues, then provide plans for improvement. Our customers utilize these services to help augment their internal resources and to obtain external, objective advice on key business issues.
Business Process Management (BPM) – Improved agility and operational performance is a goal for many organizations, and timely results and ROI are imperative. By partnering with Cooper Consulting you can leverage years of BPM expertise to accelerate your improvement objectives. Cooper Consulting helps your enterprise excel in process management by delivering comprehensive, industry-leading business process management tools such as Pegasystems.
Customer Relationship Management (CRM) – Cooper Consulting specializes in the improvement of service and support strategies through the integration of process, people and technology to maximize customer value, relationships and loyalty. Cooper Consulting’s expertise in CRM and communication channels, along with leading industry CRM platforms, can help organizations effectively respond to demand.
Business Analytics (BI) – With data and information growing exponentially, many organizations need assistance implementing an effective BI strategy. Cooper Consulting has the methods, processes, and technologies that transform raw data into meaningful and useful information for business purposes and competitive intelligence.
Strategy and Transformation – The ability to measure improvement and demonstrate compliance is a top priority for public and private sector organizations. Using best practices based on Information Technology Infrastructure Library (ITIL) and IT Service Management (ISTM) Cooper Consulting can help implement practices for aligning IT services with business needs and improve overall quality.